Warranty Coverage

Comprehensive protection for your investment

🛡️ Warranty Options

Included

Standard Warranty

1 Year
  • ✓ Manufacturing defects
  • ✓ Parts & labor included
  • ✓ Pixel defect coverage
  • ✓ Backlight failure
  • ✓ Power supply issues
Recommended

Extended Warranty

2 Years
  • ✓ All standard coverage
  • ✓ Accidental damage
  • ✓ On-site service available
  • ✓ Priority support
  • ✓ Free shipping for repairs
+15% of product value
Business

Commercial Warranty

3 Years
  • ✓ All extended coverage
  • ✓ 24/7 dedicated support
  • ✓ Spare parts priority
  • ✓ Loaner unit available
  • ✓ On-site technician
Custom quote

✅ What's Covered

🖥️

Display Panel

Dead pixels, backlight uniformity, color accuracy

🔌

Power Supply

Power board, main board, T-con board

🔊

Audio System

Speakers, amplifier, audio processing

📡

Connectivity

HDMI ports, USB ports, WiFi, Bluetooth

🎮

Smart Features

Operating system, apps, smart functionality

🔧

Remote Control

Replacement if defective within warranty period

❌ What's Not Covered

⚠️

Physical Damage

Cracks, scratches, or damage from impact

💧

Water Damage

Liquid ingress or exposure to moisture

⚡

Power Surges

Damage from improper voltage or surges

🔨

Unauthorized Repairs

Repairs by non-authorized technicians

📦

Normal Wear

Cosmetic wear and tear over time

📺

Burn-in

Image retention from static content (OLED)

⚙️ Warranty Claim Process

1

Contact Support

Email or WhatsApp with your order number and issue description

2

Diagnosis

Video call or photo/video evidence to identify the issue

3

Approval

Warranty claim approved within 24 hours

4

Resolution

Repair, replacement, or part shipment arranged

🌐 International Service Centers

🇨🇳

Guangzhou (HQ)

+86 755 1234 5678

🇺🇸

Los Angeles, USA

+1 213 555 7890

🇩🇪

Frankfurt, Germany

+49 69 1234 5678

🇦🇪

Dubai, UAE

+971 4 567 8901

🇿🇦

Johannesburg, SA

+27 11 234 5678

🇧🇷

São Paulo, Brazil

+55 11 3456 7890